Telstra has confirmed it is aware of a South Australia police investigation into a death that occurred during a network outage affecting triple zero services. The incident took place at a regional hospital on Wednesday, though the company has not confirmed a direct causal link.
The telecommunications giant stated it is working closely with authorities to determine whether the outage played any role in the tragedy. “Our thoughts are with the person’s family and loved ones at this difficult time,” a Telstra spokesperson said.
South Australia police launched the investigation after the death, which occurred amid widespread network issues reported on Wednesday. Telstra has not disclosed the specifics of the outage, nor how long services were disrupted.
“We are working closely with South Australia Police to support their investigation and to establish whether there is any connection between this matter and yesterday’s network outage,” the company added. The probe raises serious questions about the reliability of critical emergency communications infrastructure.
Critics argue that Telstra has yet to provide a full account of what caused the outage or why failover systems did not prevent the disruption. The investigation is ongoing.