A white paper released by the University of Phoenix warns that a lack of AI fluency is undermining workforce retention. The report, authored by Wayne L. McCoy and published through the Center for Educational and Instructional Technology Research, argues that employers must address this skills gap to keep talent.
The study, titled “The Retention Mandate: Bridging the AI Fluency Gap to Secure the 2026 Workforce,” positions AI proficiency as a critical factor in employee satisfaction and loyalty. It suggests that workers who feel unprepared for an AI-driven workplace are more likely to seek new opportunities.
The paper does not cite specific statistics but frames the issue as an urgent priority. It emphasizes the need for structured training programs rather than ad hoc learning, calling on organizations to invest in formal AI education.
For businesses, the implication is clear: failing to upskill employees on AI tools could accelerate turnover. The paper recommends integrating AI literacy into professional development plans as a retention strategy.
The white paper was released through the university’s CEITR research center, which focuses on educational technology and instructional methods.